Frequently Asked Questions
Everything you need to know about our sensory-friendly apparel.
What makes your clothing sensory-friendly?
Our garments are designed with tag-less labels, flat-lock seams to prevent chafing, and ultra-soft organic fabrics that provide a gentle touch for sensitive skin.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 10-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items. If the fit isn't perfect for your sensory needs, we provide free exchanges to ensure you find the right piece.
Are your dyes safe for sensitive skin?
Yes, we use only non-toxic, eco-friendly, and Oeko-Tex certified dyes to ensure that no harsh chemicals come into contact with your skin.
How should I wash my Hey Bear items?
To maintain the softness and integrity of the fabric, we recommend machine washing on a cold, gentle cycle and tumble drying on low heat or hanging to dry.
Do you offer gift cards?
Yes, we offer digital gift cards in various denominations that are delivered via email and contain instructions to redeem them at checkout.