Returns & Exchanges
At Hey Bear Sensory, we want you and your little ones to be completely satisfied with your purchase. If your items aren't the perfect fit, we offer easy returns and exchanges within 30 days of delivery for all unworn, unwashed apparel.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare Your Package
Place the items in their original packaging with all tags attached, ensuring the clothing is free from marks, scents, or pet hair.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and securely attach it to the outside of your return package.
Drop Off and Refund
Hand your package to the designated carrier; once received and inspected at our warehouse, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing